Frequently asked questions
Shipping
HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
Even though we try to ship your order the same day of order because we're super excited about it, sometimes your order may take48hrstime to process. As soon as your order has been dispatched from our warehouse, you will get a confirmation message including your tracking information.
WHAT IS THE ESTIMATED DELIVERY TIME?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Usually it takes 4-7 business days. Estimated Delivery time also depends on the destination to which you want the order shipped.
HOW DOES THE DELIVERY PROCESS WORK?
All deliveries are scheduled through reputed couriers. We ping you when we ship your consignment and will provide you with a Tracking number. This is the part where you get excited and we keep our fingers crossed that you're home when they come and call before they do !
Returns
I'VE CHANGED MY MIND. HOW DO I RETURN AN ITEM FROM MY ORDER?
Oh no! Please tell us what is wrong as we want you to be absolutely in love with your order. Raise a return request by emailing us at kartik.virtumart@gmail.com and we'll do our best to make it as smooth as butter for you.
I RECEIVED A DAMAGED ITEM. WHAT NOW?
No worries, we'll make things right. Please send us a video/photo of the issue and we'll escalate it to our fulfillment staff to find a potential solution as soon as possible. :)
Payments
HOW DO I PAY FOR AN ORDER?
Quirkup® offers you only Cash On Delivery payment method.
ARE THERE ANY HIDDEN CHARGES (OCTROI OR SALES TAX) WHEN I MAKE A PURCHASE?
There are NO hidden charges when you make a purchase on Quirkup®. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges are always Free, No minimums. COD is chargeable as per the shipping policy.
WHAT IS CASH ON DELIVERY?
If you are not comfortable making an online payment on Quirkup.in, you can opt for the Cash on Delivery (C-O-D) payment method instead. It is available for most pincodes. With COD you can pay in cash as and when the order arrives at your destination. COD is chargeable in accordance to our shipping policy.
Order Changes/Cancellations
HOW DO I EDIT OR CHANGE MY ORDER?
Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!
HOW DO I CANCEL MY ORDER?
In order to get your beautiful new products out to you as soon as possible we can not accept cancellations more than 1 hour after your purchase. If you are within this time frame please email us at kartik.virtumart@gmail.com Otherwise we are more then happy to accept a return once you have received your products. Please visit the "How Do I Return My Order" tab for more details.
Please note that original shipping fees are non-refundable & return shipping is the responsibility of the customer.
DISCOUNT CODES & PRICE ADJUSTMENTS
Who doesn't love a Sale! Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.